Policies and Terms
Terms of Service
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Effective Date: August 13, 2026
Welcome to SKIP Laundry. These Terms of Service explain the terms that apply when you use our website, purchase a subscription or add-on, use our laundry pickup and delivery services, or communicate with us.
By purchasing or using SKIP Laundry services, you agree to these Terms.
Our Service
SKIP Laundry provides recurring pickup, wash, dry, fold, and delivery services.
Our standard subscription service includes one scheduled pickup per week on Wednesday, subject to the weight limit and services included in the plan you purchase.
Customers must place their laundry inside their designated SKIP Laundry bag and leave it outside their designated pickup location before 9:00 AM on Wednesday morning.
Our team begins pickups after 9:00 AM. Exact pickup times may vary depending on location and route.
24-Hour Turnaround
SKIP Laundry aims to return laundry within 24 hours of pickup.
Although 24-hour turnaround is our standard, delays may occasionally occur because of severe weather, campus closures, road conditions, utility outages, equipment problems, building access restrictions, emergencies, or circumstances outside our reasonable control.
If a significant delay occurs, we will make reasonable efforts to notify affected customers, including through SMS/MMS where the customer has opted in to receive such communications.
Weekly Pickup
SKIP Laundry subscription service operates once per week.
Your laundry must be outside your designated pickup location before 9:00 AM Wednesday.
We recommend placing your bag outside Tuesday night or early Wednesday morning.
If your bag is not available when our team reaches your location, we may be unable to return later that day.
A missed pickup caused by a customer failing to place their bag outside on time does not qualify for a refund, credit, replacement pickup, or rollover to another week.
Customers who have opted in to SMS/MMS communications may receive pickup reminders or missed-pickup notifications. These messages are provided as a convenience and do not replace the customer's responsibility to have their laundry bag available before the pickup deadline.
SMS/MMS Service Communications
Customers who provide a mobile phone number and opt in to mobile communications may receive SMS (text) and MMS (multimedia) messages from SKIP Laundry.
These communications may include:
Pickup reminders and confirmations
Delivery notifications and confirmations
Missed pickup alerts
Service reminders
Schedule changes or service delays
Account and subscription updates
Customer service communications
Images, photographs, graphics, or other multimedia content related to the customer's service
Promotional offers, discounts, and other marketing communications where the customer has separately consented to receive them
Message frequency varies. Message and data rates may apply.
Customers may reply STOP to opt out of applicable SMS/MMS communications or HELP for assistance where supported.
Consent to receive marketing or promotional SMS/MMS messages is not a condition of purchase.
Opting out of SMS/MMS communications does not cancel your SKIP Laundry subscription. Subscription cancellations must be completed according to our Cancellation & Refund Policy.
SKIP Laundry may use third-party communications providers, including Twilio, to facilitate SMS/MMS communications.
SKIP Laundry Bags
Customers should use their provided SKIP Laundry bag for weekly service.
The SKIP bag helps us identify, transport, process, and return each customer's laundry.
Customers are responsible for keeping track of their bag between services.
If your SKIP Laundry bag is lost or needs to be replaced, you can purchase a replacement bag through our website.
Delicates Bags
Customers who request a Delicates Bag may use it for underwear, bras, and other personal or delicate items they would like kept together.
Place eligible items inside the Delicates Bag and include the bag with your regular SKIP Laundry order.
Items placed inside the Delicates Bag will be returned in the same Delicates Bag.
Customers should request a Delicates Bag when subscribing. If you forgot to request one, contact us at hello@skip-laundry.com.
Use of a Delicates Bag does not guarantee against ordinary wear, shrinkage, fading, color transfer, or other changes that may occur during normal laundering.
Subscription Plans
SKIP Laundry may offer multiple subscription levels, including:
Quick Cycle
Up to 15 pounds of laundry per weekly pickup.
Power Cycle
Up to 30 pounds of laundry per weekly pickup.
Weekly weight allowances do not roll over to future weeks.
If an order exceeds the customer's purchased allowance, SKIP Laundry may charge an applicable overage fee, decline excess items, or require the customer to upgrade their plan.
Current plan pricing and inclusions are displayed on our website.
Refresh Cycle
Refresh Cycle is our bedding service.
Refresh Cycle may be purchased as either:
A recurring subscription; or
A one-time add-on.
Eligible bedding and quantity limits are described on the Refresh Cycle product page at the time of purchase.
Customers should not include bedding with their standard laundry unless they have an active Refresh Cycle subscription or have purchased the applicable one-time add-on.
Oversized, weighted, specialty, or care-restricted bedding may not qualify for standard service.
Garment Care
Unless otherwise arranged, laundry is processed using SKIP Laundry's standard wash, dry, and fold procedures.
Customers are responsible for checking garment care labels before submitting clothing.
Do not submit items requiring services we do not offer, including:
Dry cleaning
Hand washing
Leather or suede cleaning
Specialty pressing
Professional restoration
Other specialized garment care
We reserve the right to decline an item if we reasonably believe our standard process could damage it.
House Detergent
Unless a customer has selected the customer-supplied detergent option, SKIP Laundry will wash eligible laundry using our standard house detergent, Persil Free & Sensitive.
Our house detergent may change from time to time based on product availability or operational needs. If we make a material change to our standard detergent, we may update the applicable information on our website.
Customers with known allergies, sensitivities, or specific garment-care requirements are responsible for determining whether SKIP Laundry's house detergent is appropriate for their needs.
Customer-Supplied Detergent
Customers may request that SKIP Laundry use a personally supplied detergent instead of SKIP Laundry's house detergent.
To use this option, customers must select the applicable Customer-Supplied Detergent option and agree to the Customer-Supplied Detergent Policy.
Customer-supplied detergent must:
Be HE-safe
Be provided in liquid or pod form only
Not contain bleach
Be included with the customer's SKIP Laundry bag for the applicable pickup
SKIP Laundry reserves the right to decline any customer-supplied product that we reasonably believe is incompatible with our equipment, unsafe, improperly packaged, leaking, prohibited, or otherwise unsuitable for use.
We will make reasonable efforts to use the detergent supplied by the customer as requested.
If the customer's detergent is not included with the laundry, has run out, is insufficient for the applicable load, or cannot reasonably be used, SKIP Laundry may use its standard house detergent for that service cycle. We will make reasonable efforts to notify the customer when this occurs.
The customer's detergent container will be returned with their completed laundry when reasonably practicable.
Responsibility for Customer-Supplied Detergent
Customers who elect to provide their own detergent are responsible for selecting a product that is appropriate for their clothing, personal sensitivities, and intended use.
To the extent permitted by applicable law, SKIP Laundry is not responsible for staining, discoloration, fading, residue, odor, fabric damage, or allergic or sensitivity reactions caused by or resulting from a detergent or laundry product supplied by the customer.
Providing your own detergent does not change SKIP Laundry's normal garment-care limitations or create a guarantee regarding stain removal, fragrance, fabric condition, or allergic reactions.
The customer-supplied detergent option is entirely optional and is not a condition of purchasing or using SKIP Laundry services.
High-Value Items
SKIP Laundry's standard wash, dry, and fold service is intended for everyday clothing and household laundry.
Customers should not include any individual garment or item with a replacement value greater than $150 in their SKIP Laundry bag.
This includes luxury or designer clothing, specialty garments, collectibles, sentimental items, and other expensive or irreplaceable items.
Customers are responsible for reviewing the value and care requirements of their clothing before submitting it for service.
We recommend using an appropriate specialty cleaner for items valued over $150 or requiring specialized care.
High-Value Items
SKIP Laundry's standard wash, dry, and fold service is intended for everyday clothing and household laundry.
Customers should not include any individual garment or item with a replacement value greater than $150 in their SKIP Laundry bag.
This includes, but is not limited to, luxury or designer clothing, specialty garments, collectibles, sentimental items, and other expensive or irreplaceable items.
Customers are responsible for reviewing the value and care requirements of their clothing before submitting it for service.
We recommend using an appropriate specialty cleaner for items valued over $150 or requiring specialized care.
Check Your Pockets
Customers are responsible for checking all pockets before placing clothing in their SKIP bag.
Please do not include:
Cash
Credit or debit cards
Keys
Jewelry
Electronics
Medication
Identification documents
Sharp objects
Flammable materials
Hazardous substances
Illegal items
Other valuables or non-laundry property
SKIP Laundry is not responsible for non-laundry items accidentally left inside clothing, bedding, pockets, or bags except as required by applicable law.
Stains, Shrinkage and Normal Wear
We take reasonable care when handling your laundry, but laundering naturally involves some risk.
We cannot guarantee the removal of every stain.
Certain materials, dyes, decorations, prints, adhesives, elastic, buttons, zippers, and fabrics may shrink, fade, bleed, crack, loosen, or otherwise change during normal washing and drying.
SKIP Laundry is not responsible for ordinary wear or damage caused by manufacturer defects, incorrect or missing care labels, preexisting garment conditions, or characteristics of the material itself except as required by applicable law.
Missing or Damaged Items
If you believe an item has been lost or damaged while in our care, contact hello@skip-laundry.com as soon as possible.
Please include your name, account email, a description of the item, and any other information that may help us investigate.
We will make reasonable efforts to locate missing items and investigate reported damage.
Any reimbursement or remedy for a verified claim will be determined according to applicable law and SKIP Laundry's claims procedures.
Items that violate the $150 individual-item value limit may not be eligible for reimbursement beyond any limitations permitted by applicable law.
Pickup and Delivery Security
By using our service, you authorize SKIP Laundry to collect and return your laundry at the location you provide.
Laundry may be left unattended at that location.
We may use photographs, timestamps, order records, or other tracking methods to document pickups and deliveries.
Where a customer has opted in to MMS communications, SKIP Laundry may send photographs or other relevant multimedia information related to pickup or delivery.
Once an order has been confirmed as delivered to your designated location, you are responsible for retrieving it promptly.
SKIP Laundry is not responsible for theft, weather exposure, animal interference, or other events occurring after confirmed delivery except as required by applicable law.
Residence Hall and Building Access
Customers are responsible for providing a pickup and delivery location that our team can legally and reasonably access.
We cannot guarantee access to locked dormitories, residence halls, apartment buildings, gated communities, or other restricted areas.
If we cannot access your designated location, we may contact you, including through SMS/MMS where you have opted in, to arrange an alternative.
Subscription Billing
By purchasing a recurring subscription, you authorize SKIP Laundry and its payment processor to charge your selected payment method according to the billing schedule presented at checkout.
Subscriptions automatically renew until canceled unless otherwise stated at the time of purchase.
Current pricing, billing frequency, taxes, and applicable fees will be disclosed during checkout.
Cancellation & Refunds
You may cancel your SKIP Laundry subscription at any time.
To avoid being charged for your next billing cycle, your cancellation must be submitted at least 7 days before your next scheduled billing date.
If you cancel less than 7 days before your next billing date, we may still process the upcoming payment, and your cancellation may take effect beginning with the following billing cycle.
How to Cancel
You may cancel through either of the following methods:
Online: Log in to your customer account through the SKIP Laundry Squarespace website and manage or cancel your subscription.
By Email: Email hello@skip-laundry.com and request cancellation.
When canceling by email, include the name and email address associated with your subscription.
The 7-day cancellation requirement applies regardless of the cancellation method used.
SMS/MMS Opt-Out and Subscription Cancellation
Opting out of SMS/MMS communications does not cancel your paid SKIP Laundry subscription.
To cancel your subscription and recurring billing, you must follow the cancellation procedures described above.
You may reply STOP to opt out of applicable SMS/MMS communications.
Missed Pickups and Refunds
Customer-caused missed pickups are not eligible for a refund, credit, rollover, or replacement pickup.
Subscription periods that have already begun are generally non-refundable.
If you believe you were charged incorrectly or experienced a significant service issue, contact hello@skip-laundry.com. We will review the situation individually.
Nothing in this policy limits any refund rights provided by applicable law.
Refresh Cycle Cancellations
Recurring Refresh Cycle subscriptions follow the same 7-day cancellation policy as other SKIP subscriptions.
For a one-time Refresh Cycle add-on, contact us before your scheduled pickup if you need to cancel.
Once the bedding has been picked up or processing has begun, the one-time service is generally non-refundable except as required by applicable law.
Plan Changes
If you'd like to switch your subscription plan, contact hello@skip-laundry.com.
We will communicate any applicable pricing changes before the new plan takes effect.
Replacement Bags
Replacement SKIP Laundry bags are available for purchase through our website.
Used replacement bags are not returnable.
If you receive a new bag that is defective or damaged when delivered, contact us and we will work with you to resolve the issue.
Used Delicates Bags are also not eligible for return for hygiene reasons except where required by applicable law.
Promotions
Promotional codes, discounts, and introductory offers are subject to the terms stated with each promotion.
Unless otherwise stated:
Promotional offers cannot be exchanged for cash.
Discounts are not refundable.
Promotions may be restricted to specific customers, plans, or purchase periods.
Promotional offers may not be combined.
Canceling a subscription does not entitle the customer to receive the unused value of a promotional discount as cash or account credit.
Changes to These Terms
SKIP Laundry may update these Terms of Service as our services, pricing, or business practices change.
The current version will be posted on our website with its effective date.
Where required by law, we will provide additional notice before material changes take effect.
Contact SKIP Laundry
SKIP Laundry
Clemson, South Carolina
Email: hello@skip-laundry.com
Sit back and let us handle the spin.
Cancellation & Refund Policy
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Canceling Your Subscription
You may cancel your SKIP Laundry subscription at any time.
However, you must submit a cancellation at least 7 days before your next scheduled billing date to prevent the next recurring charge.
If you cancel less than 7 days before your next billing date, we may still process the upcoming payment, and your cancellation may take effect beginning with the following billing cycle.
How to Cancel
You may cancel in either of two ways:
Online: Log in to your customer account through the SKIP Laundry Squarespace website and manage or cancel your subscription.
By Email: Email hello@skip-laundry.com and request cancellation.
When canceling by email, include the name and email address associated with your subscription.
The 7-day cancellation requirement applies regardless of the cancellation method used.
We recommend keeping your cancellation confirmation for your records.
SMS/MMS Opt-Out vs. Subscription Cancellation
Opting out of SKIP Laundry SMS/MMS communications does not cancel your SKIP Laundry subscription.
If you no longer wish to receive applicable SMS/MMS messages, you may reply STOP to opt out. Reply HELP for assistance where supported. Message and data rates may apply.
Stopping SMS/MMS communications only changes your messaging preferences. To cancel your paid SKIP Laundry subscription and recurring billing, you must follow the cancellation procedures described above.
Likewise, canceling your SKIP Laundry subscription does not necessarily opt you out of all SMS/MMS communications for which you have separately provided consent. You may reply STOP to opt out of applicable SMS/MMS messages.
Missed Pickups
If your SKIP Laundry bag is not outside your designated location before 9:00 AM Wednesday and our team can't collect it, the service for that week is considered missed.
Customer-caused missed pickups are not eligible for a refund, credit, rollover, or replacement pickup.
Subscription Refunds
Subscription payments generally reserve your place on our weekly route and processing capacity for the applicable billing period.
For this reason, subscription periods that have already begun are generally non-refundable.
If you believe you were charged incorrectly or experienced a significant service issue, email hello@skip-laundry.com. We will review the situation individually.
Nothing in this policy limits any refund rights provided by applicable law.
Refresh Cycle Cancellations
Recurring Refresh Cycle subscriptions follow the same 7-day cancellation policy as other SKIP subscriptions.
For a one-time Refresh Cycle add-on, contact us before your scheduled pickup if you need to cancel.
Once the bedding has been picked up or processing has begun, the one-time service is generally non-refundable except as required by law.
Plan Changes
If you'd like to switch your subscription plan, contact hello@skip-laundry.com.
We will communicate any applicable pricing changes before the new plan takes effect.
Replacement Bags
Replacement SKIP Laundry bags are available for purchase through our website.
Used replacement bags are not returnable.
If you receive a new bag that is defective or damaged when delivered, contact us, and we'll work with you to resolve the issue.
Used Delicates Bags are also not eligible for return for hygiene reasons except where required by law.
Promotions
Promotional codes, discounts, and introductory offers are subject to the terms stated with each promotion.
Unless otherwise stated:
Promotional offers cannot be exchanged for cash.
Discounts are not refundable.
Promotions may be restricted to specific customers, plans, or purchase periods.
Promotional offers may not be combined.
Canceling a subscription does not entitle the customer to receive the unused value of a promotional discount as cash or account credit.
SMS/MMS Messaging and Twilio
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By providing your mobile phone number and opting in to receive messages from SKIP Laundry, you consent to receive recurring SMS (text) and MMS (multimedia) messages from SKIP Laundry at the mobile number you provided.
Messages may include:
Laundry pickup notifications
Delivery notifications
Missed pickup alerts
Service reminders
Schedule changes
Account and subscription updates
Customer service communications
Images, photographs, graphics, or other multimedia content related to your service
Promotional offers, discounts, and other marketing messages when you have consented to receive them
Message frequency varies. Message and data rates may apply.
Consent to receive promotional SMS/MMS messages is not a condition of purchasing or using SKIP Laundry services.
Opt-In
Customers may opt in to SKIP Laundry's SMS/MMS messaging program by providing their mobile phone number through an applicable SKIP Laundry website form and actively selecting the SMS/MMS consent checkbox.
The SMS/MMS consent checkbox is optional and is not pre-selected. Customers may complete their purchase or registration without consenting to promotional SMS/MMS messages.
Twilio specifically requires website-based messaging consent to be affirmative and optional; the checkbox cannot be pre-checked or bundled into required acceptance of your general Terms or Privacy Policy.
Opt-Out
You may opt out of applicable SKIP Laundry SMS/MMS communications at any time by replying STOP.
After opting out, you will no longer receive applicable SMS/MMS messages from SKIP Laundry unless you subsequently opt in again.
Help
For assistance, reply HELP where supported or contact:
SKIP Laundry
Email: hello@skip-laundry.com
Privacy
SKIP Laundry respects your privacy.
Mobile information, including mobile phone numbers, SMS/MMS opt-in data, and consent, will not be shared, sold, rented, or provided to third parties or affiliates for their own marketing or promotional purposes.
SKIP Laundry may provide information to service providers, including Twilio, solely as necessary to operate our SMS/MMS messaging program and provide communications on our behalf.
For additional information about how SKIP Laundry collects and uses personal information, please review our Privacy Policy.
That non-sharing language is especially important because Twilio identifies missing or conflicting mobile-data sharing language as a reason campaigns can be rejected.
Supported Carriers and Delivery
SMS/MMS delivery is subject to your wireless carrier's network availability and capabilities. SKIP Laundry and participating carriers are not responsible for delayed or undelivered messages to the extent permitted by applicable law.
MMS availability may vary depending on your device, wireless carrier, and service plan.
Changes to Messaging Terms
SKIP Laundry may update these SMS/MMS Messaging Terms from time to time. The current version will be posted on our website.
Privacy Policy
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Effective Date: September 17, 2026
SKIP Laundry respects your privacy. This Privacy Policy explains what information we collect, how we use it, how we share it, and the choices you have regarding your information.
By using the SKIP Laundry website or services, you acknowledge that you have read and understood this Privacy Policy.
Information We Collect
We may collect information you provide to us, including:
Name
Email address
Mobile phone number
Billing information
Pickup and delivery address
Dorm, residence hall, apartment, or other housing information
Pickup and delivery instructions
Subscription selections
Order history
Customer service communications
SMS/MMS communications and messaging preferences
Customer-supplied detergent preferences
Gift card or promotional information
Other information you voluntarily provide
Our website may also automatically collect certain information, such as browser type, device information, IP address, pages viewed, and general website activity.
How We Use Your Information
We may use your information to:
Create and maintain your account
Process subscriptions and payments
Schedule pickups and deliveries
Identify and track laundry orders
Send pickup and delivery notifications
Send missed-pickup notifications
Manage subscriptions and add-ons
Process Delicates Bag requests
Process replacement bag purchases
Record and fulfill customer-supplied detergent preferences and related service instructions
Provide customer support
Handle cancellations and billing questions
Improve our website and services
Prevent fraud and misuse
Send SMS/MMS service communications when you have opted in
Send marketing and promotional communications when you have consented
Meet legal and regulatory requirements
Customer-Supplied Detergent Preferences
If you select the option to provide your own detergent, SKIP Laundry may collect and maintain information necessary to fulfill that preference.
This may include:
Whether you elected to provide your own detergent
Instructions associated with your detergent preference
Information needed to identify or process your detergent with your order
Customer service communications regarding your detergent
Records indicating when house detergent was used because customer-supplied detergent was missing, unavailable, insufficient, or unsuitable for use
We use this information to fulfill your laundry service according to your selected preferences, communicate with you regarding your order, and maintain appropriate service records.
Customers should avoid providing unnecessary medical or health information when communicating detergent preferences. You do not need to tell SKIP Laundry about a medical condition or allergy in order to request customer-supplied detergent.
Payment Information
Payments may be processed through third-party payment providers.
SKIP Laundry generally does not directly store complete credit or debit card numbers when a third-party payment processor handles the transaction.
We may receive limited transaction information such as payment status, transaction amount, billing details, and limited identifying information associated with your payment method.
Pickup and Delivery Records
To provide and secure our service, we may maintain records concerning your pickup and delivery.
These records may include:
Address or residence location
Pickup and delivery instructions
Date and time
Order status
Route information
Pickup confirmation
Delivery confirmation
Photographs documenting pickup or delivery
This information may be used to complete your service, investigate missing orders, resolve disputes, improve security, and verify service completion.
SMS/MMS Messaging
If you provide your mobile phone number and opt in to receive mobile communications, SKIP Laundry may send you SMS (text) and MMS (multimedia) messages related to your service and, where separately authorized, marketing and promotional communications.
Messages may include:
Pickup notifications
Delivery notifications
Missed-pickup alerts
Service reminders
Account and subscription information
Schedule changes
Customer service communications
Customer-supplied detergent notifications
Images, photographs, graphics, or other multimedia content related to your service
Promotions, discounts, and special offers when you have consented to receive marketing communications
Message frequency varies. Message and data rates may apply.
Reply STOP to opt out of applicable SMS/MMS messages. Reply HELP for assistance where supported.
Consent to receive promotional SMS/MMS messages is not a condition of purchase.
Wireless carriers are not liable for delayed or undelivered SMS/MMS messages.
SMS/MMS Privacy
SKIP Laundry does not sell, rent, or share your mobile phone number, SMS/MMS opt-in information, SMS/MMS consent, or messaging preferences with third parties or affiliates for their own marketing or promotional purposes.
Mobile information, including your phone number, SMS/MMS consent, opt-in status, and messaging preferences, will not be shared with third parties or affiliates for their independent marketing or promotional purposes.
We may share mobile information with service providers solely as necessary to provide communications and operate our services on our behalf.
Twilio
SKIP Laundry uses Twilio as a third-party communications provider to facilitate SMS and MMS communications.
To provide these services, we may provide Twilio with information reasonably necessary to send, manage, and support SMS/MMS communications, which may include your mobile phone number and message-related information.
Twilio processes this information in connection with providing communications services to SKIP Laundry and is subject to its own applicable privacy policy and terms.
SMS/MMS opt-in data and consent will not be shared with third parties or affiliates for their own marketing or promotional purposes.
Email Communications
We may send emails related to your:
Subscription
Billing
Pickup and delivery
Welcome information
Account changes
Cancellation
Customer service requests
If you opt in to marketing emails, we may also send promotions, discounts, and SKIP Laundry updates.
You may unsubscribe from promotional emails using the unsubscribe link provided in those messages.
Cookies and Analytics
Our website may use cookies and similar technologies to:
Operate website features
Remember preferences
Understand website traffic
Measure performance
Improve customer experience
Understand marketing effectiveness
Third-party services used by our website may also use cookies according to their own privacy policies.
How We Share Information
We may share information with service providers that help us operate SKIP Laundry, including providers of:
Website hosting
Payment processing
Subscription management
SMS/MMS communications
Email communications
Analytics
Customer support
Routing and delivery technology
Accounting
Information technology
Fraud prevention
These providers receive information only as reasonably necessary to perform services for us or as otherwise permitted by law and their agreements with us.
Mobile information, including SMS/MMS opt-in data and consent, will not be shared with third parties or affiliates for their own marketing or promotional purposes.
We Do Not Sell Personal Information
SKIP Laundry does not sell customers' personal information for money.
We do not sell customer phone numbers, SMS/MMS opt-in information, addresses, subscription information, or laundry information to unrelated companies for their independent marketing or promotional purposes.
Legal and Safety Disclosures
We may disclose information when reasonably necessary to:
Comply with applicable law
Respond to a valid legal request
Protect SKIP Laundry's legal rights
Investigate suspected fraud
Protect customers, employees, or others
Address security or safety concerns
Enforce our Terms of Service
Data Security
We use reasonable administrative, technical, and organizational measures designed to protect customer information.
However, no electronic system, mobile communication, or internet transmission can be guaranteed to be completely secure.
Customers are responsible for protecting their account credentials and should contact us if they believe their account has been compromised.
Data Retention
We retain information for as long as reasonably necessary to provide our services, maintain transaction and business records, resolve disputes, comply with legal obligations, and protect legitimate business interests.
This may include records associated with:
SMS/MMS consent
SMS/MMS opt-in status
Messaging preferences
SMS/MMS communications
Customer-supplied detergent preferences
Customer service communications
We may retain this information where reasonably necessary for compliance, recordkeeping, dispute resolution, fraud prevention, or business purposes.
Parents Purchasing for Students
Parents, guardians, or other individuals may purchase SKIP Laundry services for a student.
In these situations, we may collect information about both the purchaser and the student.
For example, the purchaser's information may be used for payment while the student's name, phone number, address, residence information, or service preferences may be used to provide pickup, delivery, and related communications.
Children's Privacy
SKIP Laundry's services are not directed to children under 13.
We do not knowingly collect personal information directly from children under 13 without appropriate authorization.
Your Choices
You may contact us to request reasonable updates to information associated with your account, including your:
Contact information
Pickup address
Delivery instructions
Communication preferences
Customer-supplied detergent preferences
You may opt out of applicable SMS/MMS communications by replying STOP. You may reply HELP for assistance where supported or contact SKIP Laundry at hello@skip-laundry.com.
Opting out of SMS/MMS communications does not cancel your paid SKIP Laundry subscription.
You may also request deletion of certain information where appropriate and legally required.
We may retain information when necessary for billing, tax, fraud prevention, dispute resolution, legal compliance, recordkeeping, SMS/MMS consent records, or other legitimate business purposes.
Changes to This Privacy Policy
SKIP Laundry may update this Privacy Policy as our services, communications practices, or business operations change.
We will post the current version on our website with its effective date.
Where required by law, we will provide additional notice before material changes take effect.
Contact Us
If you have questions about this Privacy Policy, your personal information, or SKIP Laundry's SMS/MMS communications, contact us at:
SKIP Laundry
Clemson, South Carolina
Email: hello@skip-laundry.com
Sit back and let us handle the spin.