Our Service

SKIP Laundry provides recurring pickup, wash, dry, fold, and delivery services.

Our standard subscription service includes one scheduled pickup per week on Wednesday, subject to the weight limit and services included in the plan you purchase.

Customers must place their laundry inside their designated SKIP Laundry bag and leave it outside their designated pickup location before 9:00 AM on Wednesday morning.

Our team begins pickups after 9:00 AM. Exact pickup times may vary depending on location and route.

24-Hour Turnaround

SKIP Laundry aims to return laundry within 24 hours of pickup.

Although 24-hour turnaround is our standard, delays may occasionally occur because of severe weather, campus closures, road conditions, utility outages, equipment problems, building access restrictions, emergencies, or circumstances outside our reasonable control.

If a significant delay occurs, we will make reasonable efforts to notify affected customers.

Weekly Pickup

SKIP Laundry subscription service operates once per week.

Your laundry must be outside your designated pickup location before 9:00 AM Wednesday.

We recommend placing your bag outside Tuesday night or early Wednesday morning.

If your bag is not available when our team reaches your location, we may be unable to return later that day.

A missed pickup caused by a customer failing to place their bag outside on time does not qualify for a refund, credit, replacement pickup, or rollover to another week.

SKIP Laundry Bags

Customers should use their provided SKIP Laundry bag for weekly service.

The SKIP bag helps us identify, transport, process, and return each customer's laundry.

Customers are responsible for keeping track of their bag between services.

If your SKIP Laundry bag is lost or needs to be replaced, you can purchase a replacement bag through our website.

Delicates Bags

Customers who request a Delicates Bag may use it for underwear, bras, and other personal or delicate items they would like kept together.

Place your eligible items inside the Delicates Bag and include the bag with your regular SKIP Laundry order.

Items placed inside the Delicates Bag will be returned in the same Delicates Bag.

Customers should request a Delicates Bag when subscribing. If you forgot to request one, contact us at hello@skip-laundry.com.

Use of a Delicates Bag does not guarantee against ordinary wear, shrinkage, fading, color transfer, or other changes that may occur during normal laundering.

Subscription Plans

SKIP Laundry may offer multiple subscription levels, including:

Quick Cycle
Up to 15 pounds of laundry per weekly pickup.

Power Cycle
Up to 30 pounds of laundry per weekly pickup.

Weekly weight allowances do not roll over to future weeks.

If an order exceeds the customer's purchased allowance, SKIP Laundry may charge an applicable overage fee, decline excess items, or require the customer to upgrade their plan.

Current plan pricing and inclusions are displayed on our website.

Refresh Cycle

Refresh Cycle is our bedding service.

Refresh Cycle may be purchased as either:

• A recurring weekly subscription; or

• A one-time add-on.

Eligible bedding and quantity limits are described on the Refresh Cycle product page at the time of purchase.

Customers should not include bedding with their standard laundry unless they have an active Refresh Cycle subscription or have purchased the applicable one-time add-on.

Oversized, weighted, specialty, or care-restricted bedding may not qualify for standard service.

Garment Care

Unless otherwise arranged, laundry is processed using SKIP Laundry's standard wash, dry, and fold procedures.

Customers are responsible for checking garment care labels before submitting clothing.

Do not submit items requiring services we do not offer, including:

• Dry cleaning

• Hand washing

• Leather or suede cleaning

• Specialty pressing

• Professional restoration

• Other specialized garment care

We reserve the right to decline an item if we reasonably believe our standard process could damage it.

Check Your Pockets

Customers are responsible for checking all pockets before placing clothing in their SKIP bag.

Please do not include:

• Cash

• Credit or debit cards

• Keys

• Jewelry

• Electronics

• Medication

• Identification documents

• Sharp objects

• Flammable materials

• Hazardous substances

• Illegal items

• Other valuables or non-laundry property

SKIP Laundry is not responsible for non-laundry items accidentally left inside clothing, bedding, pockets, or bags except as required by applicable law.

Stains, Shrinkage and Normal Wear

We take reasonable care when handling your laundry, but laundering naturally involves some risk.

We cannot guarantee the removal of every stain.

Certain materials, dyes, decorations, prints, adhesives, elastic, buttons, zippers, and fabrics may shrink, fade, bleed, crack, loosen, or otherwise change during normal washing and drying.

SKIP Laundry is not responsible for ordinary wear or damage caused by manufacturer defects, incorrect or missing care labels, preexisting garment conditions, or characteristics of the material itself except as required by law.

Missing or Damaged Items

If you believe an item has been lost or damaged while in our care, contact hello@skip-laundry.com as soon as possible.

Please include your name, account email, a description of the item, and any other information that may help us investigate.

We will make reasonable efforts to locate missing items and investigate reported damage.

We will determine any reimbursement or remedy for a verified claim according to applicable law and SKIP Laundry's claims procedures.

Pickup and Delivery Security

By using our service, you authorize SKIP Laundry to collect and return your laundry at the location you provide.

Laundry may be left unattended at that location.

We may use photographs, timestamps, order records, or other tracking methods to document pickups and deliveries.

Once an order has been confirmed as delivered to your designated location, you are responsible for retrieving it promptly.

SKIP Laundry is not responsible for theft, weather exposure, animal interference, or other events occurring after confirmed delivery except as required by law.

Residence Hall and Building Access

Customers are responsible for providing a pickup and delivery location that our team can legally and reasonably access.

We cannot guarantee access to locked dormitories, residence halls, apartment buildings, gated communities, or other restricted areas.

If we cannot access your designated location, we may contact you to arrange an alternative.

Subscription Billing

By purchasing a recurring subscription, you authorize SKIP Laundry and its payment processor to charge your selected payment method according to the billing schedule presented at checkout.

Subscriptions automatically renew until canceled unless otherwise stated when you purchase the service.

We will disclose current pricing, billing frequency, taxes, and applicable fees during checkout.